What is unsolicited, unwanted email?

This article in the New York Times, while driving home a sad and painful situation we academics all share (not being able to provide our students with all the attention they want), also illustrates the problem faced by any incentive system to discourage unwanted email: where is the boundary?
The article discusses the increase we all have experienced in email from students, sometimes inappropriate or unreasonably demanding (not always!). Clearly, some of this mail we would rather not receive. But what filter or incentive system or other mail management mechanism can tell which mail from our students we don’t want to receive? The possibilities for Type II errors are a bit scary.

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